Privacy policy

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of this Privacy Policy, “Us”, “Our” and “We” refers to Aquilla Fishing Charters and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

1. YOUR PRIVACY

Aquilla Fishing Charters take the issue of safeguarding your privacy online seriously. We have created this privacy statement in order to demonstrate the company’s firm commitment to privacy.

The following discloses the company’s information gathering and dissemination practices for the Aquilla Fishing Charter network of sites (and emails) including (but not limited to) www.aquillacharters.com.au, www.aquillafishingcharters.com.au and aquillacharters@gmail.com.

2. COLLECTION OF PERSONAL DATA

The personal information we collect and store will depend on what products and services you request from Aquilla Fishing Charters. This includes (but is not limited to) information provided when requesting an online booking and gift voucher purchases. Our sites registration form requests users’ [which includes third party personal information where applicable collected as described below] to give us contact and profile information such as name, email address, phone number, mailing address, payment details, age, and medical conditions. Some of the requested information is required in order to receive the product or service (such as payment details); other information is optional.

From time to time, you may provide to Aquilla Fishing Charters, and we may collect from you, personal information of a third party (for example where you order a gift voucher). Where you provide the personal information of a third party, you must ensure that the third party is aware of this privacy policy, understands it and agrees to accept it.

We will also collect your personal information if you make an enquiry about any aspect of Aquilla Fishing Charters, request information from Aquilla Fishing Charters, contact Aquilla Fishing Charters through our network of sites or in any other manner, or access Aquilla Fishing Charters' network of sites for any reason.

3. WHERE YOUR PERSONAL INFORMATION IS STORED

Where Aquilla Fishing Charters store your personal information depends on what products and services you have requested from Aquilla Fishing Charters. Data is stored in our company’s CRM for the use of processing transactions, providing order confirmations and dispatching products. Information provided in customer feedback forms is also stored on this system. 

4. WAYS WE USE YOUR DATA

Aquilla Fishing Charters collect your personal information so that we can use it for various internal functions and services. This may include, but is not limited to:

  • processing your orders including charter bookings and gift vouchers.
  • providing confirmation of your charter booking and advising of any changes or additional information.
  • sending out feedback and surveys and addressing any issues or complaints.
  • answering any queries about Aquilla Fishing Charters and its products and services or any other offering.
  • sending targeted advertising and promotions;
  • confirming receipt of profile changes.

If you do not provide Aquilla Fishing Charters with your personal information, one or more of the above functions or services may not be able to be performed.

5. DISCLOSURE OF DATA

Aquilla Fishing Charters will not share your information with third parties for their promotional purposes without your permission.

We may obtain personal and other information from you to enable services or products to be provided to you. Personal information may also be disclosed to the company’s third party service providers as described below:

  • To others in the event of a deemed medical emergency.
  • To any entity to which Aquilla Fishing Charters are required, or authorised by or under law to disclose such information such as, in responding to a formal request in a court order, judicial proceeding or subpoena.
  • To protect against misuse or unauthorised use of Aquilla Fishing Charters.
  • To protect the safety, or property of our stakeholders, or the public.
  • SA use a third party payment processor to fulfil payment for services procured on this website.
  • In the event of a sale, merger, or acquisition of some, or all of Aquilla Fishing Charters' assets or shares, your personal information could be disclosed as a part of the proposed transaction.

6. COLLECTION OF INFORMATION OTHER THAN PERSONAL INFORMATION

IP addresses/operating system/browser type: When you visit Aquilla Fishing Charters' web site or click on one of our website links, we may automatically record information such as your I.P. address, operating system, browser version, date and time of your visit, pages you accessed and information you downloaded. This information may be used to generate usage statistics, ensure that the company’s site and emails are accessible to the widest possible audience and to assist in improving the quality and usability of our website. Aquilla Fishing Charters may also use I.P. addresses to track abuse of our system.

1. Links

When Aquilla Fishing Charters provides you with links in emails, they may include a special tracking code unique to you, which allows the company to determine which content and advertisements are most popular. This data may be shared in aggregate form, however it will never be shared in individual form.

ii. Cookies

A cookie is a small string of information that a website transfers to your browser for identification purposes. Aquilla Fishing Charters may use cookies to determine which third party offers our members utilise and to personalise your current visit to our website. The information in cookies is not tied to your personal information. Most internet browsers can be set up to accept, or reject cookies; however rejecting cookies may limit the functionality of our website.

iii. Web beacons

Aquilla Fishing Charters web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyse how our site is used and may be used in some of our emails to advise the company which emails and links have been opened by recipients. This allows the measuring of the effectiveness of customer communications and marketing campaigns.

7. THIRD PARTY LINKS

This website (and company emails) contain links to other sites. Aquilla Fishing Charters is not responsible for the privacy practices or the content of such websites. We also provide users with the capacity to share information on the Aquilla Fishing Charters network of sites or on other platforms. These widgets do not store or use your personal information.

8. E-COMMERCE

Our servers are equipped with 128-bit encryption bit technology (designated security keys from authorised certificate-of-trust distributors) for secure purchases and form ordering made within the shopping area. Users’ are notified of encryption processing when a gold padlock appears on the bottom right of the browser. While we take every measure to employ industry accepted security standards, please be aware no security mechanism is 100% secure.

9. REVIEWS

Aquilla Fishing Charters provide users an opportunity to let us know about their experience; We may post their first name with their review without obtaining their consent and without reviewing the material. Please be aware that Aquilla Fishing Charters is not responsible for the personal information a user selects to include within their review.

10. NOTIFICATION OF CHANGES

Aquilla Fishing Charters reserve the right to modify this privacy policy. For this reason, you should regularly check our policy to ensure that you are up to date on our policy. Should we make material changes in the manner your personal information is handled, you shall be notified by a prominent notice on the home page.

11. ACCESS & CORRECTION OF YOUR PERSONAL INFORMATION

You can ask to obtain access to your personal information that we hold, although under some circumstances permitted by law, the company may not provide such information to you. It is important to us that the personal information held about you is accurate, complete and up to date. If you would like your personal information corrected or deleted, please email aquillacharters@gmail.com with your updated information.

12. DATA RETENTION

Aquilla Fishing Charters will retain your information for as long as needed to provide you services. If you wish to request that we no longer use your information to provide you services contact us at aquillacharters@gmail.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

13. CONTACTING THE WEBSITE OR WEBMASTER

If you have any questions or complaints about this privacy statement, the privacy practices of this site, or your dealings with any of Aquilla Fishing Charters' network of sites, you can contact us at aquillacharters@gmail.com. We will make all reasonable attempts to respond to and resolve your enquiry or complaint.